Friday, February 1, 2013
Happy Underpaid Employees at Pret a Manger – “Emotional Labor”* Making the Scientology-Like Version of Sandwiches in London, New York, Chicago Etc.
In a whole new world out there in modern business regarding exploitation and brainwashing of employees, mostly immigrants, not native Brits, in London etc.
Pret doesn't merely want its employees to lend their minds and bodies; it wants their souls, too. It will not employ anyone who is "here just for the money." Noting that one Pret worker in London got fired soon after he tried to start a union—the company maintained it was for making homophobic comments—Myerscough suggested the worker's true offense was being unhappy enough to want to start a union, since "Pret workers aren't supposed to be unhappy." The sin commenceth with the thought, not the deed.
*Emotional labor is not itself new. Prostitutes have faked orgasms for millennia. With greater sincerity (one hopes), undertakers calm the grieving, nurses comfort the sick, and migrant nannies lavish on other people's children the love they aren't present to furnish back home. Flight attendants, in the pre-feminist era, calmed jittery flyers by being pretty, friendly, even a little bit flirtatious; this ended with deregulation in the early '80s as airlines stopped competing on service and started competing on price.
In all these instances, emotional labor served (legitimately or not) identifiable emotional needs. That's not true at Pret. Fast-food service is not one of the caring professions. The only imperatives typically addressed in a Pret shop are hunger and thirst. Why must the person who sells me a cheddar and tomato sandwich have "presence" and "create a sense of fun"? Why can't he or she be doing it "just for the money"? I don't expect the swiping of my credit card to be anybody's vocation. This is, after all, the economy's bottom most rung.
|Archbishop Jose Gomez of Los Angeles|
Los Angeles Archbishop Jose Gomez announced Thursday that Cardinal Roger Mahony would have a reduced role in the church and that Santa Barbara Bishop Thomas J. Curry has stepped down from that job amid recent revelations over their handling of the priest abuse scandal in the 1980s.
"Effective immediately, I have informed Cardinal Mahony that he will no longer have any administrative or public duties. Auxiliary Bishop Thomas Curry has also publicly apologized for his decisions while serving as Vicar for Clergy. I have accepted his request to be relieved of his responsibility as the Regional Bishop of Santa Barbara,” Gomez wrote in a letter.
Internal Catholic church records released Monday show that 15 years before the clergy sex abuse scandal came to light, Mahony and Curry discussed ways to conceal the molestation of children from law enforcement.